What is a Remote Survey, and can it replace an on-site survey?

How does the flow work?

The mover sends the customer a single link. From that link the customer uploads photos of their rooms or a short video; no app download and no sign-up are required.

The system recognizes the items in the images and estimates measurements and volume. Every line of the resulting inventory lands in the mover's dashboard for operator approval — it can be corrected, deleted, or added to. After approval the volume is final, a vehicle is suggested, the cost is calculated and a quote is produced.

• On the customer side the fair-use limit is 100 images per move; photos and the frames prepared from video draw on the same pool.
• When the company's own team uploads (Assisted Survey), the limit is 150 images.
• Uploaded images belong to the company; the link carries an unguessable token and the page is closed to search engines.

How many images should be sent?

There is no minimum photo requirement — a customer with few belongings is not put through hoops. Accuracy does depend directly on the number of images, though: a wide shot of every room from two corners, plus the insides of wardrobes and the places people forget such as balconies and storage rooms, makes the inventory noticeably more accurate.

Getting objects of known size such as a door or a power socket into the frame improves the measurement estimate; they act as reference anchors in the scene.

When is a Remote Survey not enough?

A Remote Survey can only go as far as the images can show. In the situations below, an on-site survey is still the right call:

• Items needing special handling, such as a piano, a safe, a large aquarium or a work of art.
• Built-in kitchens, fitted wardrobes and anything connected to the plumbing that has to be dismantled and refitted — these are usually fixtures and have to be confirmed with the customer separately.
• Access problems such as a narrow street, a high floor with no elevator, or a facade that needs a crane: these are risks in the building, not in the items.
• Warehouse and business premises moves: the range of items and the stacking layout cannot be worked out reliably from photos.

Who makes the decision?

At no stage does the system have the last word. Every inventory line, the volume, the suggested vehicle and the cost all reach the operator as suggestions, and nothing goes to the customer without approval.

The reason is commercial: a wrong quote loses the customer, and a wrong vehicle loses money on moving day. A Remote Survey exists to remove the time spent on surveying, not the control.