Frequently Asked
Frequently Asked Questions
We have gathered the 20 questions moving companies ask Loduvo most, together with their answers. Every heading can be linked directly; if you cannot find the answer you are looking for, write to us.
01What exactly does "1 move" mean?
1 move = 1 customer job. It is independent of the number of photos, videos, items or vehicles; how many images are uploaded for the same customer job does not affect your plan. The fair-use limit is 100 images per move.
02What happens if I use up my plan limit?
When the move allowance in your plan runs out, your work does not stop; you keep creating moves. Every move above the limit is calculated at the overage rate stated in your plan and invoiced after reconciliation with our operator.
03Does the system set the prices?
No. The cost is calculated deterministically from the parameters you enter (fuel, crew, daily vehicle cost, floor/elevator); the system only suggests, you always approve the quote, and the final word on price is yours.
04Does my customer have to download an app?
No. Your customer only opens the link you send them: photo/video upload, proforma, contract, condition approval and live tracking — all on the same page, with nothing to install.
05Are my data and my customers' photos safe?
Photos are kept in private storage that is not publicly accessible, links are unguessable, and company data is completely isolated from one another. The details are on the KVKK Disclosure Notice and Privacy Policy pages.
06Is any setup or training needed?
No. Your dashboard is ready the moment you sign up; you only need to enter your fleet and cost parameters. You can send your first survey link within minutes.
07What if I am not ready for a subscription?
Start with Single Move: try one customer job end to end. If you move to a subscription within 30 days, the amount you paid is automatically refunded to you (up to the amount of your first invoice). Current pricing is in the plans section.
08What happens if the automatic detection gets something wrong?
No automatic result is finalized on its own: every line carries a confidence score, and low-confidence or special items always come to you for approval. The vehicle and price steps are not reached until you approve the inventory; an incorrect detection is fixed with a single click.
09Who owns my customer's data and photos?
Your customers are your customers; you are the data controller and Loduvo processes the data only on your behalf. Photos are kept in private storage that is not publicly accessible, data is completely isolated between companies, and the platform never contacts your customer on your behalf.
10Do quote and contract approvals leave a legal trail?
Yes. When the customer accepts the quote, they tick the 'I have read it' checkbox; the time, IP and device details are recorded with the acceptance. The condition report is locked after customer approval and cannot be changed — in a dispute you hold a time-stamped record.
11Does live tracking require a device fitted to the vehicle?
No. You send the driver a single link; they share their location from the browser on their phone. It also works with rented vehicles and outside drivers; if the route runs noticeably longer than expected, the system warns you.
12Can I use it together with my team?
Yes. Under Management → Team & Permissions you add your colleagues with a secure invitation link; everyone works on the same company data with their own account.
13How does the system get more accurate over time?
Every inventory line you approve or correct is written into the system's learning catalog. When the same item type comes up again, the dimension and weight estimates sharpen with that accumulated data — the system learns with every move, and your need to correct it decreases over time.
14What if the connection is weak on site, or the crew works on paper?
The Operations Sheet prints on a single page: customer, route, coded inventory, checklist and a photo printout. QR item labels can also be printed and stuck on the box; a crew member who scans one with a phone sees the item card instantly.
16Can I export my data?
Yes. You download the inventory as Excel-compatible CSV, take the photos in bulk as ZIP, and produce the Operations Sheet and the proforma as printable documents. Your data is never locked inside the platform.
17Can I change my plan later?
Yes. As your needs grow you move up to a higher plan from the dashboard; if your moving volume drops, you can request a move down to a lower plan at the end of the period.
18How does my customer see and approve the quote?
From the single link you share, your customer sees the proforma and your contract if there is one; they accept or decline by ticking the 'I have read it' checkbox. The response lands in your dashboard instantly and the acceptance is stored with time and IP details.
19Does Loduvo contact my customer directly?
No, never. The customer is your customer: you share the links and documents from your own WhatsApp or email channel; the platform does not step into the company-customer line.
20If my competitors use it too, can my data leak to them?
No. Every company's data is completely isolated at account level; your photos, your customers, your quotes and your pricing parameters are accessible only from your account and are never shown to another company in any way. The dimension learning catalog is separate from these and holds no personal or commercial data: it keeps only the item type and average dimension-weight values (for example "washing machine"), and carries no information about which company or customer it came from.
Have a question you could not find the answer to? Write to us