KVKK Information Notice

Identity and contact data: full name, phone number, e-mail address.

Move data: pickup and delivery addresses, moving notes.

Visual data: photographs of belongings and the inventory information extracted from those photographs automatically (item name, estimated dimensions, volume, weight).

Transaction and account data: requests created, quotes, conversation records, account sign-in details.

Location data (only if live tracking is used): the vehicle position shared by the mover/driver during the move (latitude-longitude, accuracy, time). Location sharing is started with explicit consent on the driver's device and stops when the move ends; the customer is shown only the vehicle's current position.

Technical data: session and authentication cookies, IP address and basic usage logs; on proforma approval, the time of approval, IP address and browser information (for evidentiary purposes in a dispute).

Contact form data: the full name, company name, phone, e-mail, subject and message text you submit through the contact form on our marketing site, together with the IP address, browser information and consent record kept for the application. This information is delivered as a notification to our corporate e-mail address and stored in our system.

Carrying out the moving survey, extracting the inventory and finalising it with human approval.

Determining the appropriate vehicle, calculating cost and preparing a quote.

Responding to the requests, questions and applications you send through the contact form on our marketing site, and contacting you.

Communicating with the customer and providing the service.

Ensuring the security of the service, preventing misuse and fulfilling legal obligations.

Your personal data is processed on the legal grounds set out in article 5 of the KVKK, headed "Conditions for processing personal data": that processing is directly related to the conclusion or performance of a contract (art. 5/2-c), that it is necessary for the data controller to fulfil a legal obligation (art. 5/2-ç), and the legitimate interests of the data controller provided that it does not harm your fundamental rights and freedoms (art. 5/2-f).

Processing photographs of belongings for analysis by artificial intelligence, and transferring them where necessary to service providers located abroad, is based on your explicit consent under KVKK art. 5/1. You may withdraw your explicit consent at any time.

Within the framework of articles 8 ("Transfer of personal data") and 9 ("Transfer of personal data abroad") of the KVKK, and only to the extent necessary to provide the service, your data is shared with sub-processors: the cloud database and file storage provider (European Union — Frankfurt region), the application hosting provider, the artificial-intelligence provider used to analyse photographs of belongings, and the e-mail service provider.

The artificial-intelligence vision provider may be located abroad; transfers abroad in this context are made on the basis of your explicit consent under KVKK art. 9 or of the appropriate safeguards provided for in the Law.

Your data is not sold or rented to third parties for advertising or marketing purposes.

Your personal data is collected electronically, by automated and partly automated means, through the website, the application and the photograph upload link sent to you.

Your personal data is retained for as long as necessary for the purpose for which it is processed and until the end of the limitation/retention periods laid down in the relevant legislation; at the end of those periods it is erased, destroyed or anonymised.

Concrete periods: MOVING SURVEY IMAGES — marked for deletion 12 months after the job is closed as won or lost, and permanently deleted after a 30-day waiting period. Those 30 days are the final objection window before deletion; the company concerned may ask within that period for retention to continue.

OTHER DATA TYPES: vehicle live-tracking location records 6 months; customer chat history 24 months; in contact form records, the IP address and browser information 6 months (the record is kept for 36 months, these two fields are deleted earlier); unaccepted team invitations 90 days; artificial-intelligence usage/cost records 24 months. At the end of the period these records are deleted.

NOT DELETED: item condition reports and the photographs attached to them (because they constitute evidence in a damage dispute), inventory records, quote and proforma records, and records in the nature of commercial books/documents are retained for the limitation periods laid down in the relevant legislation. A move record that has a customer-approved condition report cannot be deleted by the system.

Under article 11 of the KVKK, headed "Rights of the data subject", you have the right to: learn whether your personal data is being processed; request information if it has been processed; learn the purpose of processing and whether the data is used in accordance with that purpose; know the third parties in Türkiye or abroad to whom it has been transferred; request correction if it has been processed incompletely or inaccurately; request its erasure or destruction; request that correction and erasure operations be notified to the third parties to whom the data was transferred; object to a result against you arising from analysis solely by automated systems; and claim compensation if you suffer loss.

To exercise your rights, you may apply to the e-mail or registered electronic mail (KEP) address in the Data Controller details below, in accordance with article 13 of the KVKK, headed "Application to the data controller", and the Communiqué on the Procedures and Principles of Application to the Data Controller. Applications are concluded within 30 days at the latest.